Amazon on Wednesday rolled out an artificial intelligence health-care assistant for members of its primary care chain One Medical, joining the likes of OpenAI and Anthropic, which recently launched similar features.
The tool, called Health AI, uses large language models from Amazon's Bedrock service to answer questions and provide members with personalized advice based on their medical records, lab results and current medications.
It can also assist with managing medications and book appointments with a user's One Medical provider.
Health AI appears in the app for One Medical, the health-care company Amazon acquired for $3.9 billion in 2023. One Medical runs brick-and-mortar clinics and also offers some telehealth services to members who pay between $99 and $199 a year for its services.
Amazon said Health AI isn't intended to provide diagnosis or treatment, and it shouldn't replace a doctor's visit. The tool is "programmed with clinical protocols" that identify when symptoms or conditions require escalation to a provider or for an in-person visit, the company said.
The company began testing Health AI among a subset of One Medical members last Spring before rolling out the tool more broadly.
Other AI providers have also jumped into the lucrative health-care market.
Earlier this month, OpenAI launched ChatGPT Health, a feature within its chatbot that enables users to upload medical records and receive personalized advice. Anthropic released its Claude for Healthcare feature shortly after.
Amazon said Health AI is easier for patients to use because it doesn't require them to upload documents or connect outside apps, and it's "more actionable" compared to other offerings.
"Other AI health chatbots provide general health information," Neil Lindsay, senior vice president of Amazon Health Services, told CNBC in a statement. "One Medical's Health AI assistant knows your health story, takes action on your behalf, and keeps your trusted providers in the lead. It's the difference between getting answers and getting care."